Xiant Forums / F.A.Q.'s / Troubleshooting / Xiant Filer

Filing Commands/Options Don't Appear

obxfiler — Fri, 15 Jan 2010 08:54:03 GMT

After a Xiant trail period, I recently uploaded version Xiant Filer 1.2.537 and activated it. The app seems to have installed properly however all the "Filing commands" don't work!!

For example: all of the "Move To" "Move From" "Move Thread" commands are greyed out on the toolbar. These same commands dont appear on right clicking and they are greyed out on the Outlook menu.

Any ideas?

Xaint disappeared after i install another Outlook Addin

red6_porkins — Mon, 04 Jan 2010 14:57:56 GMT

Hi,

I installed Xiant the other day and i love it. However today I installed a newer plugin called Liaise (www.liaise.com) and now Xiant no longer appears when i start outlook. I've contacted the nice people at Liaise and they are looking into the issue too, just curious if you guys had any ideas on how to get the two add-ins to co-exist on the same machine.

Thanks for your time,
red6_porkins.

After activating Xiant Filer doesn't file in local .pst

ninernaik — Wed, 04 Nov 2009 09:56:27 GMT

After installing version 1.2.237 of the product the previous functionality of being able to file my messages in the appropriate folder in my personal *.pst has stopped working. I have tried to un-install and re-install and yet no success. This has occurred with my system as well as my co-worker's laptop.

No user interface after install

kevinh — Tue, 23 Jun 2009 08:22:43 GMT

After installing the application, there is no user interface shown (either as a toolbar or in individual messages). Xiant Filer shows up in the active application add-in list in Outlook. Not sure if it should be available in the View-Toolbars menu, but it doesn't show up there either. I have tried repairing as well as uninstalling and reinstalling.

Running Vista Business and Outlook 2007.

The Xiant Filer toolbar and other user interface elements disappeared from Outlook. How do I make Filer reappear?

Moderator2 — Fri, 19 Jun 2009 12:44:58 GMT

The Filer may have unexpectedly crashed. Restarting Outlook should cause the Filer user interface to reappear. If restarting Outlook does not restore Filer, contact us at support@xiant.com for additional assistance.

Filer sometimes requires lots of time to perform certain tasks. Is there a way to speed up Filer's performance?

Moderator2 — Fri, 19 Jun 2009 12:44:04 GMT

Certain Filer tasks trigger search for related e-mail message in your mailbox. These tasks include:

Filing a batch of messages (either by thread or by sender)
Creating a new Topic
Adding message threads to a Topic

While Filer searches your mailbox, Outlook may appear to be unresponsive. Search times will vary depending upon a number of factors, including the size or your mailbox.

You can improve the performance of Xiant Filer by optionally enabling Windows Search (formerly known as Windows Desktop Search) to index your mailbox. After your mailbox has been indexed, Filer searches the index rather than the mailbox, speeding up search times.

Filer occasionally prompts me about indexing status. What does this mean?

Moderator2 — Fri, 19 Jun 2009 12:42:55 GMT

If you see this prompt, Windows Search (formerly Windows Desktop Search) either isn't installed or isn't configured to index your mailbox. Although strictly optional, indexing your mailbox can improve the performance of Filer.