|
|
|
Forum Newbie
Group: Forum Members
Last Login: Thursday, June 25, 2009 6:21:48 AM
Posts: 1,
Visits: 1
|
|
| I am an IT Professional, and I will regularly have two types of topics that I am affected by: problem tickets and new development projects. Both are usually referred to by a code or ticket number (e.g. Ticket 123456, ABC 100, DEF 123, etc...). One of the problems I have with simple filtering is that not everyone will use exactly the same formatting. (e.g. Ticket #123456, #123456, 123456, ABC#100, ABC-100, DEF123, DEF #123, etc...) I would like to see functionality that would allow me to: - Define a Wildcard based rule so that I can keep all threads/posts for a ticket or project together easily
- Define a rule that can infer a new Subtopic or prompt to create a new folder if a match isn't made. In other words, if I have a folder/topic called "Tickets" and a new ticket is received I will be able to easily create a new folder or sub topic based on the defined rule.
- Be able to link a single post to multiple folders/topics. A good example of this is a "status report" type message that refers to multiple tickets or projects.
Thank you for your time, and I would appreciate any feedback you may have. Randy Eisner, Application Developer
|
|
|
|
|
Junior Member
Group: Moderators
Last Login: Wednesday, January 13, 2010 11:53:34 AM
Posts: 14,
Visits: 46
|
|
Thank you for your suggestion. We are busily adding additional features and appreciate your ideas.
These is an interesting use case and we'll investigate how we can support it.
|
|
|
|